officially nord’s girl for life.

Let me start off by saying, I’m lazy. I did this to myself. I’m mad at myself. Regardless… here’s the story.

I bought a dress in December from Saks Fifth Avenue. (Not linking to the store because I don’t want you to shop here or even be tempted by the site.) The dress didn’t fit. Rats. So, just like every other lazy person would do, I left it in a bag in my bedroom for the last month.

Well, Saks has changed their return policy. And, I learned the hard way. If you buy something you only have 30 days to return it. After that, you are out of luck.

The Saks in Raleigh is not super convenient to my house, so I rarely go out there. Today, I was meeting a friend there, so it was a perfect opportunity to bring the dress in to return.

The nice lady, Kelly, at the counter was apologetic and explained that the dress went on sale on Monday and she could only give me the sale price. Please note, I did have my original receipt. She was going to override it with the permission of a manager. Very sweet of her to ask. The manager said, “Well, she should have returned it last week.”

Uh, okay. Whatever. So, one big dress + over 30 days in my possession + shipping (did I mention shipping?) + laziness = ~$70 paid for something I don’t now own. I learned my lesson.

Nordstrom’s would never do such a thing. I always knew I was more of a Nord’s girl anyway.


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4 Responses to “officially nord’s girl for life.”

  1. Adventuroo Says:

    I have to agree! I don’t think companies realize (or care) how important this is. REI is also great for returning things!

  2. ilinap Says:

    And you wonder why the Saks aisles are always empty? Geesh.

  3. karma_musings Says:

    arrgghhh! I just had a similar customer [non]-service experience at a bank. You go into the place essentially asking for help, and the staff chastise you for making the mistake (that you already admitted to without being asked!) and tell you “you shouldn’t have [made that mistake]” and “no, we can’t/won’t help you”.


  4. Andrea Says:

    SO frustrating! And it seems like they almost enjoy saying no to you sometimes.

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